How to get a quote
You can easily create a quote in the PRC e-store. The process to obtain a quote is similar to placing an order but a quote, not an order, is generated.
Please select the items to include in your quote and add them to your cart. Once you are in the checkout area, complete steps 1 through 6. Under step 6, payment options, choose “Quote (no payment required).” Your quote will be emailed to you and is valid for 60 days.
To convert your quote to an order, please select one of the options listed below:
1. Mail a copy of your quote and a check or money order to Attn: Sales Dept, Prentke Romich Company, 1022 Heyl Road, Wooster, OH 44691.
2. Call the PRC Sales Dept. at (800) 262-1933 and provide them with your quote # and credit card number.
3. For purchase orders, submit the quote to the designated department/individual within your facility/place of employment. Once approved, mail a hard copy of the approved purchase order to address above or fax it to (330) 263-4829
*If claiming tax-exempt status, please email your tax exemption certificate to email@example.com or fax it to (330) 263-4829, or mail to the address above.
Technical Service Support
The PRC Service Department maintains trained staff experienced in programming, troubleshooting, and computer compatibility who can answer questions on all current PRC devices.
Free telephone support is available Monday through Friday. Call (800) 262-1990 between the hours of 8 a.m. – 7 p.m. (ET) and your call will be answered by the first available technical service representative (TSR). Weekend calls are returned by a remote service technician. Our remote technicians are trained service representatives who also use PRC products.
For your convenience, we also offer online support at support.prentrom.com. Search our device articles for answers to many of your support questions. You can also e-mail the Service Department at firstname.lastname@example.org.
Optional Integrated Feature Pack
An optional Integrated Feature Pack (IFP) is available for customers who choose to upgrade the device to its full capability.