Prentke Romich Company

1022 Heyl Rd.
Wooster OH, 44691
(330) 262-1933

Information

How to get a quote

You can easily create a quote in the PRC e-store. The process to obtain a quote is similar to placing an order but a quote, not an order, is generated.

Please select the items to include in your quote and add them to your cart. Once you are in the checkout area, complete steps 1 through 6. Under step 6, payment options, choose “Quote (no payment required).” Your quote will be emailed to you and is valid for 60 days.

To convert your quote to an order, please select one of the options listed below:

1. Mail a copy of your quote and a check or money order to Attn: Sales Dept, Prentke Romich Company, 1022 Heyl Road, Wooster, OH 44691.

2. Call the PRC Sales Dept. at (800) 262-1933 and provide them with your quote # and credit card number.

3. For purchase orders, submit the quote to the designated department/individual within your facility/place of employment.  Once approved, mail a hard copy of the approved purchase order to address above or fax it to (330) 263-4829

*If claiming tax-exempt status, please email your tax exemption certificate to sales@prentrom.com or fax it to (330) 263-4829, or mail to the address above.

Technical Service Support

The PRC Service Department maintains trained staff experienced in programming, troubleshooting, and computer compatibility who can answer questions on all current PRC devices.

Free telephone support is available Monday through Friday. Call (800) 262-1990 between the hours of 8 a.m. – 7 p.m. (ET) and your call will be answered by the first available technical service representative (TSR). Weekend calls are returned by a remote service technician. Our remote technicians are trained service representatives who also use PRC products.

For your convenience, we also offer online support at support.prentrom.com. Search our device articles for answers to many of your support questions. You can also e-mail the Service Department at service@prentrom.com.

Trial Evaluation Documents

PRC Return Policy

You have 30 days from the date of shipment to contact PRC regarding an item(s) being returned. A return authorization number will be issued. You have 15 days from the date of the call to return the item(s) for a full refund. The refund will be issued to the paying source. PRC will use their discretion to accept any returns beyond the initial notification of 30 days. A restocking fee will apply.

Warranty Coverage and Options

Standard Full-Service Warranty Coverage

Standard Warranty

Every PRC product is sold with the sincere intent to enable uninterrupted, spontaneous communication. Our products are designed for optimum reliability within the environments they serve. In the unlikely event service is required, we promise to repair your device with the minimum of paperwork and inconvenience.

Our standard two-year warranty coverage includes:

  • Unlimited access to our toll-free technical service experts
  • A free loaner device to use while your device is being repaired
  • Free shipping to and from PRC
  • Device repair, including batteries, or replacement, at no charge for product defects occurring from normal and intended use
  • Two no charge repairs for accidental damage
  • The standard warranty does not cover damage from acts of nature, theft or loss

(Please see additional WARRANTY NOTES below.)

Additional Security Options Beyond the Standard Full-Service Warranty

The following Extended Security Warranty options are available:

Gold Security Warranty includes:

  • Unlimited access to our toll-free technical service experts
  • Free shipping to and from PRC
  • Device repair or replacement at no charge for product defects occurring from normal and intended use
  • One accidental damage repair per extended warranty year purchased
  • Additional accidental damage repairs are available as soon as Gold Security is purchased

Gold Security warranty does not include:

  • Coverage for damage from acts of nature, theft or loss
  • A free service loaner

(Please see additional WARRANTY NOTES below.)

Platinum Security Warranty includes:

  • Unlimited access to our toll-free technical service experts
  • A free loaner device to use while your device is being repaired
  • Free shipping to and from PRC
  • Device repair or replacement at no charge for product defects occurring from normal and intended use
  • Two accidental damage repairs per extended warranty year purchased
  • Additional accidental damage repairs are available as soon as Platinum Security is purchased

Platinum Security warranty does not include:

  • Coverage for damage from acts of nature, theft or loss

(Please see additional WARRANTY NOTES below.)

Warranty Notes

  • Please contact your third party payer to inquire on coverage for extended warranties or repairs.
  • Warranty covers all standard products purchased from PRC (including NuPoint, keyguards, touch guides, switches, etc.).
  • Non-standard products are not covered under PRC warranty. Non-standard products are purchased as a service to our clients who desire a single funding submission and have special accessory requirements. They do not have PRC part numbers and usually require special quote arrangements with PRC.
  • Third Party products, sold by PRC, are covered only under their OEM (Original Equipment Manufacturer) warranty. PRC will facilitate support for these products limited to the OEM’s warranty period. Most OEM’s offer a one-year warranty. Extended warranties are not available for these products. 3rd party items are subject to change without notice, examples include:
NuEye Modules 1 Year Keyboards 1 Year
Mounts 1 Year Mice 1 Year
BJOY Ring 1 Year    
  • Customers are responsible for PRC Loaner equipment. Acts of nature, accidental damage, loss or theft are the customer’s responsibility, billed at repair/replacement value.
  • The PRC Loan pool does not include some accessories and/or custom components. PRC will make every effort to match a same or better loaner device to the client’s original configuration to enable comparable access andcommunication.
  • Loaner devices are shipped within five (5) business days from the PRC facility.
  • Devices returned for warranty repair must be shipped in appropriate packaging to prevent additional shipping damage. Appropriate packaging is defined as: a rigid box, not flexible, and must have at least 1.5” of padding between the device and the inner container walls in all directions. We strongly suggest keeping the original packaging for potential future use.PRC can provide packaging for nominal fee.
  • An accidental damage repair is defined as: device failure due to an accidental drop, liquid or foreign matter ingress or incidents other than acts of nature in which the device must be returned to PRC Service to restore client usability. Damaged caused by high force or ingression will be considered an accidental damage repair, even if the physical damage is internal only, and not externally visible. If internal damage only, pictures will be taken of the damage and shared with the client along with the accidental damage repair notification.
  • Client repairable damages are not considered an accidental damage repair. If the device is in warranty PRC will ship client replaceable parts at no cost. Common replaceable parts include: handles, stands, touch guides, keyguards, keyguard frames, and Freedom switches.
  • Damage resulting from theft, loss or perils and acts of nature which include but are not limited to tornadoes, earthquakes, floods, fires and hurricanes are not covered.
  • Extended warranty coverage is non-upgradeable and nontransferable. The total warranty period cannot exceed 5 years from the purchase date.
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