Customer Service

Funding Processing
Our funding specialists will explain your funding options and provide support during the process. If you are covered by private insurance or state funding such as Medicaid, they will fill out the appropriate forms. In addition, we have compiled one of the best funding guidebooks and help sites in the industry. View funding book or use the help guide. You can also obtain a printed copy of the book from info@prentrom.com.

Regional Consultant Network
Our Regional Consultants are a group of augmentative communication professionals. These salaried professionals introduce people to our products, provide training and, if requested, will participate as a member of a team to determine whether a PRC product is appropriate. Click to view a Consultant Listing or e-mail prcrep@prentrom.com.

Free Product Training
Product training will help you get the most out of your ECO, Vantage, or Vanguard. PRC's one and two-day seminars will get you going in the right direction. If you need a refresher later on, you can attend again. Seminars are available face to face or through distance learning on the Internet. View schedule for e Training and Face to Face courses.

Assistive Technical Services
We provide custom products and modifications such as computer keyboard keyguards, external displays and various upgrades to PRC products. For details call Rehab Technology at 1-800-262-1984.

Toll-Free Technical Service
Our service technicians are ready to help with any problem you have. Call 1-800-262-1990 between 8 am and 9 pm Eastern time or e-mail questions to service@prentrom.com.
Try our Product Support Knowledge Base for common questions and answers.